We stand behind every order. This policy explains when refunds and replacements are available and how to request them.
1. Full Refund
You are entitled to a full refund if:
- We fail to activate your subscription within 24 hours of receiving payment; or
- The service is materially different from what was advertised on the product page.
2. Free Replacement
If your account stops working during the subscription period through no fault of yours, we will replace it free of charge for the remaining duration. Message us on WhatsApp with a screenshot of the issue.
3. When Refunds Are Not Available
- After the subscription has been used and remains functional.
- If credentials were shared with third parties, causing suspension.
- If the account is banned due to activity that violates the original provider's terms.
- Buyer's remorse after successful activation.
4. How to Request a Refund
- Message us on WhatsApp at +92 341 4292953 within 24 hours of your order.
- Share your order details and a short description of the issue.
- Our team will review and confirm within 24 hours.
- Approved refunds are processed within 3–5 business days to your original payment method.
5. Chargebacks
Please contact us before initiating a chargeback — most issues are resolved within minutes. Unwarranted chargebacks may result in account suspension.
6. Contact
For any refund-related question, reach us on WhatsApp at +92 341 4292953or email hello@empiredigital.pk.