This Privacy Policy describes how Empire Digital ("we", "us", "our") collects, uses, and safeguards the information you share with us when you visit empiredigital.online or purchase our services.
1. Information We Collect
- Account details — your name, email address, and WhatsApp number when you sign up or place an order.
- Order details — the products or plans you purchase and the payment method used.
- Payment proof — the screenshot of your JazzCash / EasyPaisa / bank transfer sent for verification.
- Support conversations — messages you exchange with us via WhatsApp, email, or on-site chat.
- Technical data — anonymised analytics such as page views and device type used to improve the site.
2. How We Use Your Information
- To verify payments and deliver your subscription credentials.
- To provide customer support and honour our replacement guarantee.
- To send order updates, delivery notifications, and receipts.
- To improve our website, products, and support experience.
3. Sharing Your Information
We do not sell your personal information. We only share it with service providers that help us run the business (payment processors, hosting, WhatsApp), and only to the extent needed.
4. Data Retention
Order and account information is retained for as long as your subscription is active plus a reasonable period afterwards for accounting, dispute resolution, and legal compliance.
5. Security
We use industry-standard measures to protect your data in transit and at rest. However, no online service is 100% secure — please keep your account credentials confidential.
6. Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us on WhatsApp or via hello@empiredigital.pk.
7. Cookies
We use minimal cookies and local storage for essential functionality (login sessions, wishlist) and anonymous analytics. You can clear these at any time from your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates take effect as soon as they are posted on this page.
9. Contact
Questions about this policy? Reach us on WhatsApp at +92 341 4292953 or email hello@empiredigital.pk.